Yera

What is Yera? A Smart AI-Powered Coaching Companion

Yera is an AI-driven enablement platform that helps onboard, coach, and upskill your support and sales teams at scale. It listens to customer interactions, analyzes them instantly, and offers intelligent suggestions to managers and team leads, converting every touchpoint into a coaching opportunity. Whether your team is handling tickets, calls, or chats, Yera’s technology ensures that no insight is lost—and no rep is left behind.

Revolutionizing Onboarding With Yera

Fast-Track Employee Readiness

Traditional onboarding often takes weeks, sometimes months, to get new hires up to speed. Yera reduces ramp-up time significantly by delivering personalized learning paths based on live interactions and performance. Through real-time feedback loops, new employees don’t just learn—they adapt dynamically to your brand’s tone, customer expectations, and best practices.

Contextual Learning at Scale

Instead of generic training modules, Yera tailors onboarding content to each rep’s actual conversations. That means employees learn in real-world context, ensuring knowledge retention and application from day one. The result? Confident, customer-ready agents in a fraction of the time.

AI Coaching for Continuous Improvement

Real-Time Performance Feedback

Unlike legacy systems that rely on manual call reviews, Yera’s AI monitors conversations live or post-interaction to identify skill gaps, highlight successes, and suggest improvements in real-time. Managers can use these insights to give timely, relevant feedback without having to sift through hours of recordings.

Empower Your Managers

Yera acts as a virtual assistant for team leads, providing automated coaching plans, performance alerts, and actionable data for every team member. With Yera, managers spend less time reacting and more time proactively developing talent.

Convert Conversations into Actionable Insights

Understand What Drives Results

Every call, chat, or email contains hidden insights. Yera’s AI engine analyzes tone, sentiment, objection handling, compliance adherence, and other key performance indicators to deliver a holistic view of your team’s effectiveness. This enables leaders to identify trends, spot underperforming areas, and double down on what’s working.

Data-Driven Decision Making

With Yera’s intuitive dashboards and reporting tools, companies get clear visibility into team performance metrics. This allows leadership to make informed decisions based on real-time data, not outdated scorecards or gut instinct.

Built for Both Sales and Support Excellence

Upskill Sales Teams to Close More Deals

For sales teams, Yera doesn’t just track conversations—it elevates conversion strategy. By analyzing how top performers handle objections, structure pitches, and build rapport, Yera helps replicate winning behaviors across the board. Sales enablement becomes smarter, faster, and scalable.

Empower Support Reps to Deliver Exceptional CX

Customer support teams benefit from Yera’s AI-guided learning, which identifies and addresses common customer pain points, inconsistencies in communication, and missed opportunities. Reps learn to resolve issues efficiently, maintain brand tone, and turn every interaction into a moment of customer delight.

Key Features of Yera

1. AI-Powered Conversation Analysis

Yera listens to and understands conversations at scale. It captures nuances like emotion, tone, pacing, and keyword usage to provide context-rich coaching recommendations.

2. Personalized Coaching Plans

Each team member receives a custom growth path based on their strengths and weaknesses. This ensures targeted development rather than one-size-fits-all training.

3. Seamless Integration with Communication Tools

Yera integrates with leading tools like Zendesk, Intercom, Salesforce, HubSpot, and more—making it easy to incorporate into your existing workflow without disruption.

4. Role-Specific Skill Mapping

Whether it's sales negotiation, objection handling, or empathetic customer support, Yera allows you to define core competencies by role and map rep performance accordingly.

5. Automatic Performance Alerts

Yera flags underperformance or coaching opportunities before they become problems. Proactively engage with reps to address gaps, celebrate wins, and boost morale.

6. Team-Wide Insights and Benchmarks

See how your team stacks up against internal benchmarks or industry standards. This fosters a culture of accountability and improvement throughout your organization.

Benefits of Using Yera for Team Enablement

• Reduce onboarding time by up to 50%
• Increase sales conversions through strategic coaching
• Deliver consistent and high-quality customer support
• Empower managers with actionable data
• Retain top talent by investing in skill development
• Boost employee confidence and satisfaction

How Yera Drives ROI and Business Growth

Lower Training Costs

By replacing static training materials with dynamic, AI-driven coaching, Yera significantly reduces training costs and resource drain. No more endless workshops or manual call reviews.

Improve KPIs Across the Board

Clients using Yera report improved first-contact resolution, higher CSAT scores, and shorter sales cycles. Every metric that matters gets a measurable boost.

Drive Long-Term Retention

By empowering reps with consistent learning opportunities and recognition, Yera fosters loyalty and engagement, reducing employee churn and stabilizing team performance.

Why Leading Companies Choose Yera

Forward-thinking organizations understand that AI is not the future—it’s the present. Businesses that implement Yera gain a strategic edge by investing in tools that combine automation with human insight. Whether you're scaling a support team or building a sales army, Yera is the ultimate growth enabler.

With Yera, training is continuous, coaching is intelligent, and performance becomes predictable. It’s not just about saving time—it’s about unlocking your team’s full potential.