Hoory AI

A New Era in Customer Service with Hoory AI

Hoory AI is not just another chatbot. It is a comprehensive customer support assistant built to handle the full spectrum of customer service needs—from handling complex queries to providing real-time responses without human intervention. What makes Hoory AI unique is its ability to function autonomously while seamlessly integrating with human support agents when needed.

Benefits at a Glance:

• Instant, round-the-clock support with zero delays
• Intelligent query resolution powered by industry-leading LLMs
• Seamless multi-channel support in one centralized interface
• Significant reduction in operational costs
• Improved agent productivity through automation

By embracing Hoory AI, businesses are able to replace outdated systems with a forward-thinking customer engagement model, delivering consistent, personalized experiences that build brand loyalty and customer trust.

How Hoory AI Works: Intelligent Automation in Action

At the core of Hoory AI is a sophisticated engine that combines machine learning algorithms with natural language understanding to process customer queries, extract intent, and respond with contextual accuracy. Unlike static helpdesk tools, Hoory continuously learns from interactions, evolving with every conversation to improve its responsiveness.

Smart Query Routing:

Using predictive intelligence, Hoory routes complex inquiries to the right human agents, while autonomously handling routine questions such as:

• Order tracking
• FAQ inquiries
• Refund policies
• Appointment bookings

This blend of AI-first automation and human escalation workflows ensures that customers get timely, relevant, and satisfying responses—every time.

Feature-Rich Capabilities of Hoory AI

✔️ Knowledge-Based AI Assistant

The Knowledge-Based Assistant enables businesses to build a rich, intelligent knowledge base that powers Hoory’s ability to deliver accurate, factual answers derived from company data, manuals, or FAQs. This eliminates the need for redundant responses and empowers customers to find solutions instantly.

✔️ Rule-Based AI Assistant

This module gives organizations the flexibility to define specific rules, triggers, and workflows that automate responses based on user behavior, time, or channel. It’s ideal for onboarding sequences, lead qualification, and proactive outreach.

✔️ Call-Based AI Assistant

Hoory AI extends beyond chat into voice-based support, offering a fully autonomous call assistant that can interact with customers in natural, conversational tones. Perfect for industries like telecom, healthcare, and logistics, this feature ensures voice-first customer support without hold times.

✔️ GPT-4o, Gemini, Claude, or Custom LLM Integration

Unlike traditional platforms limited to one language model, Hoory AI supports multi-LLM integration, giving businesses the power to choose and customize the AI model best suited to their industry, tone, or complexity. Whether it's OpenAI’s GPT-4o, Anthropic’s Claude, Google’s Gemini Pro, or a custom-trained model, Hoory provides unmatched flexibility and depth.

✔️ Omni-Channel Inbox

Manage all conversations from email, chat, social media, and voice in a single unified inbox. With this feature, customer support agents gain full visibility into ongoing conversations, avoiding redundancy and confusion while enabling real-time collaboration.

✔️ Multilingual Text & Audio Support

Hoory AI speaks the language of your customers—literally. The system supports multiple languages in both text and audio, enabling global businesses to serve international audiences with ease. From Spanish to Mandarin, English to Arabic, Hoory ensures fluent, contextually appropriate interactions.

✔️ Transliteration

For regions with non-Latin scripts, Hoory offers intelligent transliteration support, ensuring phonetic clarity and accessibility in real-time text communications. This is critical for brands serving multi-lingual or non-native audiences, enhancing inclusivity.

✔️ End-to-End Automation

From initial greeting to final resolution, Hoory AI offers full automation workflows that can:

• Schedule callbacks
• Generate reports
• Log tickets
• Provide analytics
• Integrate with CRMs and ERP systems

With these capabilities, businesses gain a competitive edge by drastically reducing handling time, enhancing both speed and customer satisfaction.

Improving Agent Productivity with a Shared Omni-Channel Inbox

Support teams often suffer from fragmented communication, leading to slow responses and missed context. Hoory AI’s shared inbox model allows teams to:

• Collaborate across channels
• Assign tickets intelligently
• Access customer history instantly
• Respond as a unified brand voice

This promotes internal efficiency, reduces burnout, and ensures that no customer query slips through the cracks.

AI Customer Support That Never Sleeps

Hoory AI is always online, responding to customer inquiries 365 days a year, 24/7. Unlike human agents, it doesn’t need breaks, holidays, or sleep. This round-the-clock availability gives businesses a global service window, ensuring support across different time zones and geographies.

Advantages of 24/7 AI Support:

• Capture leads and resolve issues outside of working hours
• Reduce bounce rates and cart abandonment
• Offer instant support in time-sensitive industries (e.g., travel, e-commerce)

Use Cases: Where Hoory AI Delivers Maximum Value

E-Commerce and Retail

Hoory handles returns, shipping inquiries, inventory questions, and product recommendations without the need for human intervention—improving customer satisfaction and retention.

SaaS and Tech Support

With smart LLM integration, Hoory can debug issues, provide onboarding guidance, and escalate complex cases to technical support teams with all the context intact.

Healthcare

Schedule appointments, answer insurance queries, and share wellness tips—all while staying HIPAA-compliant and efficient.

Banking and Fintech

Hoory can verify user identity, provide transaction summaries, and walk clients through loan processes, credit checks, and dispute handling.

Travel and Hospitality

Automate booking confirmations, cancellation policies, and real-time travel updates, providing customers peace of mind when it matters most.

Conclusion: Hoory AI is the Future of Scalable, Smart Customer Service

In a landscape where customer expectations are evolving faster than ever, Hoory AI provides the foundation for future-proof, intelligent, and scalable customer support systems. From LLM integration and multilingual capabilities to call automation and omni-channel collaboration, Hoory is not just an assistant—it is your AI-powered partner in delivering world-class service.

Cut costs. Improve response times. Delight customers. Empower agents. All with Hoory AI.